Frquently Asked Questions
Frequently asked questions, (please refer to terms and conditions also)
If you have a question that you can't see here, please feel free to email us
What if I need to amend/make additions to my order?
Please ensure that you have ordered the correct amount of tiles you require, any additions, or amendments will be subject to carriage costs depending on weights and quantities. Each request will be looked at on an individual basis and charged accordingly.
How long will it take for my delivery to arrive?
All of our tiles are delivered through a nationwide haulage company across mainland UK. Our standard delivery time is 1-3 days from your payment clearing.
If you place your order early in the morning, before 10.00am, we will dispatch it the same day, subject to stock. This offer is applicable on orders placed on a working day (not weekends or bank holidays - and may vary over Christmas and Easter periods)
Do I have to sign for my delivery?
Yes you do, for security reasons, it is necessary to get a signature for you tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, European Tiles do not accept any further liability for the tiles.
Can I get my order delivered to another address?
Yes you can, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding transaction and delivery. If possible, to avoid any confusion it may be better to contact us regarding a different delivery address prior to placing the order.
What if I am not at home when the delivery arrives?
Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an additional charge will be incurred.
What if my tiles are damaged, or the order is not correct?
The buyer shall inform the seller immediately if any of the goods have been damaged during haulage, or there is any shortfall in the order by noting this on the delivery note provided by the haulage contractor. The seller will only replace damaged tiles if the total amount is greater than 5% of the total order. Photographic evidence of any damage will be required to aid with any insurance claim against the haulage contractor.
Will all the tiles be delivered from the same batch?
We will always try and send tiles out from the same batch, however, this is not always practical or possible. It is recommended that in every tiling situation, that you do not fix from one pack at a time, but from a selection of 3 or 4 packs, to avoid any potential batch shading problems.
The tiles have arrived, and they are not what I expected!
If you have ordered samples, we will obviously carry out checks to ensure you have had the correct order, the correct tiles have been picked etc, and ask you to supply the sample tile, or an image of it next to what has been delivered. This will help us work out what has happened and we will resolve the situation.
Do we have a showroom to visit?
No we don't. European Tiles Direct are tile agents for the leading tile companies in Europe which mean we can provide a competitively priced, quality product, by helping to keep overheads to a minimum. Our office is professionally run, with years of experience to provide a top quality service.
If you have a question that you can't see here, please feel free to email us.